Name: KJ TEST PRODUCT
Brand: First Fence
SKU: TEST-KJ-1000
Availability: InStock

Question 1

Do you offer an installation service?

Accepted Answer

Yes. We provide a nationwide supply and installation service across the UK. Whether you need temporary fencing, barriers, security fencing, or gates, our in-house teams or trusted Approved Installers ensure everything is fitted safely and professionally.

You can book an installation online or get in touch with our sales team:

Phone: 01283 512 111
Email: installation@firstfence.co.uk

Question 2

How do I book an installation?

Accepted Answer

Booking your First Fence installation is simple. You can:

Call us on 01283 512 111
Email installation@firstfence.co.uk
Complete this form to request a quote

Question 3

How much does installation cost?

Accepted Answer

Installation costs vary depending on several factors, including the product type, ground conditions, and the location of your site. Minimum charges do apply.

Some of our product ranges include an online installation calculator; however, for the most accurate pricing, we recommend contacting our team directly.

Question 4

Can I book a site survey or visit?

Accepted Answer

Yes. We can arrange a site visit to assess your requirements and provide a detailed quotation for both supply and installation. If you proceed with the installation, the site survey fee can be deducted from your final cost.

For more information or to book a visit, please contact our team at installation@firstfence.co.uk.

Question 5

Is the installation booked for the same day as delivery?

Accepted Answer

Yes. We can arrange for your delivery to take place on the same day as your installation. Simply include this request when booking, and we’ll ensure the service is scheduled to suit your needs.

Question 6

What information do I need to provide for an installation estimate?

Accepted Answer

To provide an accurate estimate, we need specific information about your site and the installation requirements. This includes, but is not limited to:

Type of ground (soft dig, hard dig, or bolt-down)
Availability of water, power, and welfare facilities on-site
Clear working access of at least 1.5m on either side of the fence line
Vehicle access to the fence line and the distance from the access point
Whether RAMS, permits, or site induction are required
Presence of any services along the fence line (gas, water, electricity, etc.)
Any necessary takedown or line clearance (with supporting images)

Providing this information upfront helps us deliver a precise and efficient installation estimate.

Question 7

How do I prepare for the installation team?

Accepted Answer

A site representative should be present on the first day of installation and again at completion.
Ensure all previously discussed requirements are accessible, including water, power, and welfare facilities.
Unless otherwise agreed, the fence line should be fully clear of obstacles to allow the team to work efficiently.

Question 8

Are fixings included in the installation?

Accepted Answer

Yes. The package includes all necessary fixings, materials, and the full installation.

Question 9

How many people are needed to complete an installation?

Accepted Answer

The number of installers depends on the size of the site and the number of products being installed. It could range from a single installer to a full team. The required team size will be reflected in the installation cost. For more details, please don’t hesitate to contact us.

Question 10

Can I cancel the installation?

Accepted Answer

Yes, you can cancel your installation by contacting us at installation@firstfence.co.uk. Please provide sufficient notice. Cancellation charges may apply, so we recommend reaching out to discuss the details.

Question 11

Do I need to provide any equipment for the installation?

Accepted Answer

Our installation teams come fully equipped with all the tools and materials needed. If you have any specific requirements that require special equipment, please let us know in advance so we can plan accordingly.

Question 12

Can you repair my fence?

Accepted Answer

Yes, we offer repairs for many types of systems. Please contact us to discuss your requirements.

Question 13

What help is available if I want to do the installation myself?

Accepted Answer

We provide helpful videos, blogs, and step-by-step guides to support you in installing First Fence systems yourself. If you need additional advice or guidance, please don’t hesitate to contact us.

Question 14

Do you offer collection service?

Accepted Answer

Yes, we do, we offer free collection nationwide from our depots, excluding our Head Office, they open Monday-Friday 7am to 4pm. We recommend you order prior to collection, you can do this online or via phone on 01283 512 111 to save you any delays however depots do have a Trade Counter facility. Find your nearest depot with our Depot Locator.

Question 15

What do I need to bring when I collect?

Accepted Answer

You will need the order reference number and, where applicable, you will need to provide your own bearers to assist with the safe loading of goods onto your vehicle. Unfortunately, if suitable bearers are not provided, we may be unable to proceed with loading due to health and safety regulations. Bearers can be purchased from us for an additional charge.

Question 16

What delivery options are available?

Accepted Answer

We offer a wide range of delivery options including weekends and out of hours. We also offer exports, shipping, off-loading and installation services.

Our most common services customers use are Same Day, Next Day, Specific Day, Express 1-3 and Standard 1-5 Day Delivery, with options of morning, afternoon or even 2 hour time slot deliveries to meet your needs.

Prefer to collect? Collect for free at our depots nationwide!

Question 17

Do you deliver to all parts of the UK, including Wales and Ireland?

Accepted Answer

Yes, we offer nationwide delivery across the UK, including Wales, Scotland, and Northern Ireland. We can also deliver to the Republic of Ireland. Delivery charges may vary depending on location and order size. For an accurate quote and lead time, please contact our sales team on 01283 512111.

Question 18

How much is delivery?

Accepted Answer

Delivery varies based on order type, service and location, you can find your delivery cost on the “next step” page in our checkout on First Fence website or alternatively contact us on 01283 512 111.

Question 19

Who offloads the products on delivery?

Accepted Answer

It is the customer’s responsibility to safely offload the products however, we do offer additional off load facilities which include:

First Fence Offload where we will offload the products for you
Assisted Offload where we will help to offload the products

Charges apply for First Fence and Assisted Offload which are to curb side only.

Question 20

What is the delivery process after I place my order?

Accepted Answer

Once your order has been processed, it will go to the depot who will call you the afternoon before delivery to confirm all the details. On the day of delivery, the driver will aim to call you when they are on the way.

Question 21

Can I upgrade my delivery?

Accepted Answer

Yes, you can, if you have already placed an order and would like to upgrade your delivery or offloading service, simply give us a call on 01283 512 111 and we will be happy to help.

Question 22

My product has a lead time, what does this mean?

Accepted Answer

Some of our ranges will have a lead time for production or supply. All our lead times are in addition to the delivery option timeframe you selected, however if you do require your items sooner, give us a call on 01283 512 111 and we can offer an alternative premium solution to reduce your lead time.

Question 23

How long does DPD delivery take?

Accepted Answer

We offer DPD delivery for some of our smaller items. Delivery typically takes between 1 to 3 working days, depending on your location and order time. You’ll receive tracking information once your order has been dispatched. On the dpd portal you can track your parcel and request to leave in a safe place.

Question 24

Do you offer international shipping for your products?

Accepted Answer

Yes, we are proud to offer a comprehensive export service for our international customers. We can provide you with a shipping quote for any of our products to your desired port. Our experienced team will guide you through the process, ensuring a smooth and efficient experience from initial inquiry to final delivery. Whether you require a single pallet or a full container load, we are equipped to handle your international shipping needs. Please see our Exports Page for more information.

Question 25

How do I place an order for Hire?

Accepted Answer

Browse our range of products available to hire here, orders can be placed online or by speaking to our Sales Team on 01283 512 111

Question 26

Can I purchase the fencing I have on hire?

Accepted Answer

Yes, contact our Hire Team on 01283 512 111 or email hire@firstfence.co.uk with your reference number and requirements.

Question 27

Can I extend my Hire period?

Accepted Answer

Yes, contact our Hire Team on 01283 512 111 or email hire@firstfence.co.uk with your reference number and requirements.

Question 28

What notice do I need to give you to collect my fencing?

Accepted Answer

We need 48 hours’ notice to end your hire and collect the goods, speak to our Hire Team and they can arrange.  Please note that this does need to be acknowledged by our Hire Team.

Question 29

How much is the deposit for hiring products?

Accepted Answer

The deposit for hiring products start from as little as £500. Contact our Hire Team on 01283 512 111 for a quote.

Question 30

How do I get my deposit back?

Accepted Answer

Once the hire has been collected and checked for damages and missing items by the depot, the hire team will email you with confirmation of your refund. The refund process will then be started.

Question 31

When do I get my deposit back?

Accepted Answer

Once the hire team has confirmed any damages. Payment should arrive within two weeks. We process payments on Fridays, so please allow a few days from that date for it to reflect in your account.

Question 32

What are the terms and conditions for hiring products?

Accepted Answer

Our standard Terms and Conditions for Hire can be found here. For more information, please give our hire team a call on 01283 512 111.

Question 33

Can I cut my hire short?

Accepted Answer

We need 48 hours’ notice to end your hire and collect the goods, speak to our Hire Team and they can arrange this for you. Please note that this does need to be acknowledged by our Hire Team.

KJ TEST PRODUCT

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